Refund policy

Return & Refund Policy

At Chessmate, your satisfaction is our priority. We want you to love your chess items. If for any reason you're not completely happy with your purchase, we're here to help.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: Your request for a return must be made within [e.g., 7, 14, or 30] days of receiving your order.
  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging. This includes all parts, accessories, and manuals.
  • Proof of Purchase: We require a receipt or proof of purchase (e.g., your order number).

Items that cannot be returned include:

  • Gift cards
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than [e.g., 7, 14, or 30] days after delivery.

2. How to Initiate a Return

To start a return, please contact our customer service team at activeplay0@gmail.com or 09524792679

Please provide the following information in your request:

  • Your Order Number
  • The item(s) you wish to return
  • Reason for the return (e.g., wrong size, changed mind, defective item)
  • [For defective/damaged items: Clear photos or a video showing the defect/damage]

Once your return request is approved, we will provide you with instructions on how and where to send your package. Please do not send your item back to us without first requesting a return.

3. Shipping for Returns

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable.
  • Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the return shipping costs. Please follow the instructions provided by our customer service team.
  • Tracking: If you are shipping an item over [e.g., $50], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5-10] business days. The actual time for the refund to appear on your statement may vary depending on your bank or credit card company.
  • Partial Refunds: There are certain situations where only partial refunds are granted:
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
    • Any item that is returned more than [e.g., 7, 14, or 30] days after delivery.

5. Damaged or Defective Items

We carefully inspect all our chess products before shipping. However, in the rare event that you receive a damaged or defective item, please contact us immediately (within [e.g., 24-48] hours of delivery).

  • Please include clear photos or a video showing the damage or defect.
  • We will assess the situation and, if confirmed, offer you a replacement, repair, or full refund, including return shipping costs. We may require you to return the damaged item.

6. Exchanges

If you need to exchange an item for a different one (e.g., a different size of chess bag, if applicable), please contact us. Exchanges are subject to availability and the same eligibility criteria as returns.

7. Contact Us

For any questions regarding our Return & Refund Policy, please contact us at:

Email: activeplay0@gmail.com Phone: 09524792679 Hours: [Your Business Hours, e.g., Monday - Friday, 9:00 AM - 5:00 PM PST]